In order to get customer satisfaction you have 24h from the moment your package arrives to tell us if there is a fault with your watch or watch parts. If we do not hear of any complaints about your watches or watch parts within 24h, we will accept that you are agree with your order and there are no issues to resolve.
If the watch has a problem, just return it back to us and we will repair it in the NOOB Factory.
We do not accept refund and exchange unless on very special terms. Refunds if offered will be issued for the total amount of the purchase product less the transaction fees. We do not offer refunds for any free items received as part of any promotion. Shipping cost for returns and exchanges will be at the customer expense.
All returns merchandise must be in new condition (as we ship it) and complete with all original packaging. We will inspect all merchandise returns. Once approved inspection, full credit will be issued back to your account or other payment method within 48 hours. If merchandise is not in the original condition or missing original packaging is subject to a 25% re-stocking fee.
Please make sure you return your merchandise by a traceable method to assure delivery.
Please find the details below:
1. If you have any question about merchandise, please feel free to contact us first. You can send email to firstname.lastname@example.org explain the reason clearly why you want to return the items.
2. Please note merchandise must be returned unused and in the original condition as you received, with all original packaging and no signs of used. Used products can not be refund.
3. After you send out the returning parcel, please tell us the tracking number or delivery confirmation number. Return shipping fee is responsible by the customer.
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